Shipping & Returns

One box, one charge, a phone call before anything leaves the building. Here is exactly how it works and what happens if something goes wrong.

1 · What's in the box

Four products, packed in a gold bubble-wrapped mailer:

• Instant coffee with cordyceps — your choice of Black or Latte (the latte is non-dairy and sweetened with stevia)
• Focus and energy drink mix — your choice of watermelon, mixed berry, fruit punch, orange mango, grape or lemon
• Hydration drink mix — fruit punch
• Metabolism support — capsules

The products are free. You pay $5.95 for shipping and handling, charged once.

2 · The verification call comes first

If we can't reach you, we try again. After reasonable attempts we ship to the address exactly as you entered it at checkout, with the default selections shown on your confirmation page.

3 · Timing

Verification call

Within 1 business day of your order

Packed and dispatched

Within 1 business day of a successful call

In transit

Typically 3–7 business days, depending on where you are

So most boxes arrive within about a week to ten days of ordering. Orders placed at a weekend start their clock on the next business day. Severe weather, carrier backlogs and holiday peaks can add time, and we'll tell you if we know about a delay affecting you.

4 · Where we ship

• United States only, including Alaska, Hawaii and APO/FPO addresses
• PO boxes are fine
• One box per household
• We cannot ship internationally, and we cannot forward a box once it has been dispatched

5 · Tracking

You get a tracking number by email and, if you opted in, by text as soon as the box is dispatched. Tracking can take up to 24 hours to show movement after it is issued — that gap is normal and not a sign anything is wrong.

6 · The 30-day guarantee

Call (484) 716-5600 or email support@freehealthsamples.com with your order number. Refunds go back to the original card, usually within 5–10 business days depending on your bank.

7 · If something arrives damaged or missing

Contact us within 14 days of delivery and we will replace the box at no cost. A photo of the damage helps but is not required. This is separate from the guarantee above and does not use it up.

If tracking shows delivered but nothing arrived, check with neighbours and your building first, then contact us — we will open a carrier trace and send a replacement.

8 · Undeliverable and returned boxes

If a box comes back to us as undeliverable — wrong address, unclaimed, refused — we will contact you. We can reship once to a corrected address at no charge. If we can't reach you within 30 days of the return, we refund the $5.95 and close the order.

9 · Cancelling an order

Before the box ships, call or email and we will cancel and refund in full. Once it has been dispatched the 30-day guarantee takes over.

There is no subscription attached to this order, so there is nothing recurring to cancel. See our Terms of Service.

10 · Before you open anything

Read the labels. Three of the four products contain caffeine, and the amounts stack if you take them on the same day. Consult your physician before use, particularly if you are pregnant or nursing, taking medication or living with a medical condition.